In the know

Online vs. Storefront? (Sales series – Part 3)

Online vs. Storefront? (Sales series – Part 3)

I have been having an ongoing conversation with colleagues, family …

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Sales vs. Marketing (Sales Series Part 1)

Sales vs. Marketing (Sales Series Part 1)

A long time ago, when I was first starting my …

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New Year’s Resolution – Again!

New Year’s Resolution – Again!

Ok – so another business year has come and gone.
Business …

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‘Tis the Season…Shopping

‘Tis the Season…Shopping

Ah the holidays. Time with family and friends, time off …

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Black Friday – what is next?

Black Friday – what is next?

There is no question that Black Friday was a creation …

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Breaking away from “always”

Breaking away from “always”

As of last month, everybody in my family now carries …

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Examining the Customer User Experience

Examining the Customer User Experience

You know how sometimes you get a bee in your …

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When mistakes become opportunities

When mistakes become opportunities

When I was just starting my career I did event …

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The lost art of Listening

The lost art of Listening

Sure, I get it. There’s email and text and messenger …

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The Proof is on the Paper

The Proof is on the Paper

If you are on the go and need to search …